DELIVERY & RETURNS
Note that regular shipping times listed below do not apply during the Covid 19 period. We are still shipping our online orders regularly and adhering to all guidelines, but as couriers are experiencing significant backlogs some deliveries have taken up to 15 days in the current climate.
UK Standard Delivery (3 – 5 days): €2.99
ROI Standard Delivery (3-5 days): €5.00
Rest of World Standard Delivery (Up to 7 days): €12.99
All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).
The following section details how our customers can return goods purchased from the website shopping cart and how refunds are calculated dependent on the cause for return.
Returns & Refunds
We hope that you love your order. However, if for any reason you are not entirely satisfied, you may return any Product in its original condition for a full refund within 14 calendar days from delivery.
If you have not received your order then please contact our returns department on email@example.com.
If the Products you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the Products or offer you a refund. Please contact us to arrange this.
If you have changed your mind and are unable to cancel your order before it reaches our warehouse (as described above), you may still cancel your order but will be required to arrange and pay for the return of the Products to us. Please ensure you obtain a Proof of Postage when you return the Products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the Products, in the unlikely event that we do not receive the returned parcel.
We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which we received the returned Products. We will refund you on the credit card or debit card used by you to pay.